Understanding your invoice

Move the mouse over one of the marked areas to get more information on this point of the invoice. For further questions please contact our customer service on 06332 - 874 288.

1. Billing address

This is your billing address. Please let us know if there is a mistake in it.

2. Customer number and invoice unit

Please have these numbers available if you contact us with questions about your invoice.

3. Billing period

Here you can find the period on which your invoice is being based.

4. Consumption point

This is where your meter is installed. The billing address may differ from the point of consumption.

5. Gross amounts

These are the gross amounts itemised by type of supply.

6. Already paid instalments

These are the instalments, which you already paid during the billing cycle.

7. Outstanding amount

Displayed here is the difference between the gross total of all supply types and the instalments you already paid. A negative amount means that the advance payment was higher than the final invoice amount.

8. Future instalments

Here you can find the automatically calculated instalments for next year, itemised by type of supply.

9. Instalments

Here you can find the due dates of the instalments for the upcoming billing cycle.